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We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.Order Information
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- How do I get a copy of my invoice?
- What do I do if I forgot my order password?
- How will you know where and how to send my physical product?
- How do I start a new order?
- How do I update my credit card when my preorder authorization has failed?
Shipping Information
- Has my order shipped?
- How do I get my tracking number?
- Are there limitations on where my order can be shipped?
- Do you ship to my country?
- I live outside the US. Do I have to pay customs fees?
- When will my backorder ship?
- When can I expect to recieve my order?
- Can I change my shipping address?
- Can I change my shipping method?
