Support FAQ

Visit Sandisk Support for all flash products, such as Solid-State Drives (SSDs) and flash memory products from the following brands: Sandisk, SanDisk Professional, Western Digital, WD, and WD_BLACK.

Visit Western Digital Support to get support for all Hard Disk Drive (Desktop, Portable & Internal) and Platform products (Data Center & Servers) from the following brands: Western Digital, WD, WD_BLACK, SanDisk Professional, and G-Technology.

If you registered a flash memory product on your Western Digital Support account prior to February 21, 2025, we created a Sandisk Support account under the same email address associated with your Western Digital account. The password for your Sandisk account is the same as your Western Digital account and can be reset anytime.

If you registered a product but did not complete the setup of your account, click ‘Forgot Password’ on the Support sign in screen, and enter the email address associated with your registered product.

Any registered flash memory products and associated customer support cases will be present in your Sandisk Support account. Any registered HDD and platform products and associated customer support cases will be present in your Western Digital Support account. Please note, any changes made to your Sandisk Support account after February 21, 2025, will not be reflected on your Western Digital Support account.

No, the accounts are separate as they are tied to two separate companies. Any profile changes made on each respective account will not be reflected on the other account. You will have one set of credentials to sign in to Sandisk Support and another for Western Digital Support.

All warranty claims for flash products such as SSDs, memory cards, and USB flash drives from Sandisk, SanDisk Professional, Western Digital, WD, and WD_BLACK should be submitted through your Sandisk Support account. After signing in, select your registered product and ‘Request Warranty Replacement’. If you have not registered your product yet,  select ‘Register a New Product’.

All warranty claims for HDDs and platform products from SanDisk Professional, Western Digital, WD, WD_BLACK, and G-Technology, should be submitted through Western Digital Support, according to Western Digital’s instructions.

Based on the type of product you have requested a warranty replacement for, you will need to navigate to the appropriate support website for Sandisk and Western Digital.

Warranty replacement request status for flash products such as SSDs, memory cards, and USB flash drives from Sandisk, SanDisk Professional, Western Digital, WD, and WD_BLACK, can be checked through your Sandisk Support account. After signing in, select your registered product and ‘Warranty Replacement Status’.

Warranty replacement request status for HDDs and platform products from SanDisk Professional, Western Digital, WD, WD_BLACK, and G-Technology can be checked through Western Digital Support, according to Western Digital’s instructions. 

Visit Sandisk Support and search for the relevant flash product or choose by product category for SSDs, memory cards, and USB flash drives.

If you need support for Hard Disk Drive (Desktop, Portable & Internal) products and Platform (Data Center & Servers) products, visit Western Digital Support.