Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies SanDisk's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Warranty

SanDisk warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to SanDisk’s specifications. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Please refer to this link to determine the term of your warranty period https://support-it.sandisk.com/app/answers/detailweb/a_id/2 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional SanDisk return center where the Product was first shipped by SanDisk. SanDisk may at its discretion make extended warranties available for purchase. SanDisk shall have no liability for any Product returned if SanDisk determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with SanDisk specifications and instructions, (iii) not used for its intended function, or (iv) stolen from SanDisk, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before SanDisk receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-it.sandisk.com), accident or mishandling while in the possession of someone other than SanDisk.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM SANDISK.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, SanDisk limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is SanDisk’s sole manufacturer's warranty and is applicable only to Products sold as new.

Obtaining Service

SanDisk values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-it.sandisk.com. If the answer is not available or, if you prefer, please contact SanDisk at the applicable telephone numbers listed in the following link: https://www.sandisk.com/support/international-phone-numbers

If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-it.sandisk.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, SanDisk or the dealer from whom you originally purchased the Product determines that your claim is valid, SanDisk or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your SanDisk Product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-it.sandisk.com.

SanDisk Technologies, Inc.
951 Sandisk Drive 
Milpitas, California 95035
949-672-7000
support@sandisk.com

No Product may be returned directly to SanDisk without first contacting SanDisk for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product SanDisk suspects fraud or deems such Product to be counterfeit, SanDisk may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.

Embargoed countries ineligible for RMA services

Current US governmental regulations prevent us from doing business with customers in the following countries and regions

If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.

SanDisk's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to SanDisk's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

SanDisk may elect which remedy or combination of remedies to provide in its sole discretion. SanDisk shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. SanDisk's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. SanDisk's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

SANDISK'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF SanDisk CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, SANDISK WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

SanDisk will have no liability for any Product returned if SanDisk determines that:

• The product was stolen from SanDisk.
• The asserted defect:
  • is not present,
  • cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than SanDisk, or
  • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than SanDisk.
• The Product was not sold to you as new.
• The product was not used in accordance with Western Digital specifications and instructions.
• The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:

Packaging

• Improperly packaged
• Non-qualified shipping container

Alterations

• Counterfeit label(s)
• Customer added jumper wires
• Incorrect PCBA/HDA pair
• Labels have been switched:
  1. True Western Digital label on non-Western Digital drive
  2. True Western Digital label on different capacity Western Digital Drive
• Labels exhibit tampering
• Label missing standard printing such as UL or capacity
• Missing barcode or top cover label
• No tape seal – (non-authorized data recovery sticker)
• Serial number on top cover does not match barcode on end
• Western Digital labels or breather filter holes obscured by customer applied stickers

Damage

• Broken pins on connector
• Connector(s) are damaged, cracked, missing or broken
• Cracked components on the circuit board
• Dented base casting
• Torn or punctured tape seal
• Dented top cover
• Deep scratch
• Loose, damaged, or missing screws
• Lifted or punctured servo clock hole (SCSI)
• Missing servo clock hole (SCSI)
• Missing PCBA (Circuit Board)
• Obscured breather filter holes
• Punctured at servo writer access port
• Punctured inspect pivot seal
• Scratch exposing copper trace
• Stripped mounting hole threads

If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of SanDisk's warranty as it applies only to products sold as new.

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased.  To determine the warranty specifically for your G-Technology product, visit https://shop.sandisk.com/it-it/support.  A valid proof of purchase may be required to prove eligibility.  If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.

The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.  G-Technology is not responsible for returning to you product that is not under warranty.

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://shop.sandisk.com/it-it/support. You must return the covered product using approved packaging to our logistics center. Packaging guidelines can be found at https://shop.sandisk.com/it-it/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

Die vorliegende Garantie ändert oder beeinträchtigt in keiner Weise Ihre Rechte im Rahmen des „Australian Competition and Consumer Act“ oder des „New Zealand Consumer Guarantees Act“. Die vorliegende Garantie bestimmt den bevorzugten Ansatz von SanDisk zur Bearbeitung von Garantieansprüchen, der für alle Beteiligten einen schnellen und einfachen Ablauf darstellt.

In Bezug auf das Produkt gelten keine weiteren Garantien, weder ausdrücklich noch stillschweigend per Gesetz, einschließlich, aber nicht beschränkt auf Garantien im Rahmen des „Sale of Goods Act“. Wenn Sie das Produkt in Neuseeland zu geschäftlichen Zwecken erworben haben, nehmen Sie hiermit zur Kenntnis und stimmen zu, dass der „New Zealand Consumer Guarantees Act“ auf dieses Produkt nicht anwendbar ist.

In Australien sind unsere Produkte mit einer Garantie ausgestattet, die vom australischen Verbrauchergesetz nicht ausgeschlossen werden kann. Bei einem wesentlichen Fehler haben Sie Anspruch auf Ersatz und für jeden anderen vernünftigerweise vorhersehbaren Verlust oder Schaden Anspruch auf Entschädigung. Sie haben ferner Anspruch auf Reparatur oder Ersatz, wenn ein Produkt keine annehmbare Qualität aufweist und der Fehler unwesentlich ist. Was als wesentlicher Fehler betrachtet wird, ist im australischen Verbrauchergesetz festgelegt.

Garantie

SanDisk garantiert, dass das Produkt bei normaler Verwendung und gemäß den unten angegebenen Bestimmungen frei von Material- und Verarbeitungsfehlern ist und der Spezifikation von SanDisk entspricht. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Sie können den für Ihr Produkt gültigen Garantiezeitraum über den folgenden Link abrufen: https://support-it.sandisk.com/app/answers/detailweb/a_id/2. Der für Ihr Produkt gültige Garantiezeitraum beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder autorisierten Reseller angegebenen Kaufdatum. Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Garantieservice wird nur geleistet, wenn das Produkt an einen autorisierten Distributor, einen autorisieren Reseller oder das regionale SanDisk Rückgabezentrum gesendet wird, über das das Produkt ursprünglich geliefert wurde. SanDisk kann im eigenen Ermessen weitergehende kostenpflichtige Garantien anbieten. SanDisk übernimmt keine Haftung für das zurückgesendete Produkt, wenn SanDisk feststellt, dass das Produkt (i) nicht bei einem autorisierten Distributor oder einem autorisierten Reseller erworben, (ii) nicht im Einklang mit Spezifikationen und Anweisungen von SanDisk benutzt, (iii) nicht zu seinem vorgesehenen Zweck verwendet oder (iv) von SanDisk gestohlen wurde oder, dass der angegebene Schaden a) nicht besteht, b) nicht behoben werden kann, da das Gerät beschädigt wurde, bevor es in den Besitz von SanDisk gelangt ist, oder c) während es sich nicht im Besitz von SanDisk befand, verursacht wurde durch falschen Gebrauch, unsachgemäße Installation, Änderungen (unter anderem Entfernen oder Zerstören von Etiketten und Öffnen oder Entfernen von Gehäusen, es sei denn, das Produkt ist auf der Liste von benutzerwartbaren Produkten verzeichnet und die spezifische Änderung fällt in den Bereich der anwendbaren Anweisungen wie unter https://support-it.sandisk.com), einen Unfall oder unsachgemäße Handhabung.

DIE PRODUKTE SIND KOMPLEXE UND EMPFINDLICHE GEGENSTÄNDE, DIE ZUWEILEN DURCH (A) EXTERNE URSACHEN, UNTER ANDEREM FALSCHE BEHANDLUNG SOWIE EINWIRKUNG VON HITZE, KÄLTE, FEUCHTIGKEIT UND STROMAUSFALL ODER (B) INTERNE FEHLER, AUSFALLEN KÖNNEN. FEHLER DIESER ART KÖNNEN ZU VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN FÜHREN. BEACHTEN SIE, DASS SIE SELBST VERANTWORTLICH SIND FÜR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN DURCH BELIEBIGE URSACHEN, SOWIE FÜR DIE SICHERUNG UND FÜR DEN SCHUTZ IHRER DATEN VOR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG. SIE ERKLÄREN SICH EINVERSTANDEN, ALLE DATEN AUF DEM PRODUKT KONTINUIERLICH ZU SICHERN UND EINE DATENSICHERUNG ANZULEGEN, EHE SIE ALLGEMEINE KUNDENDIENST- UND TECHNISCHE UNTERSTÜTZUNGSLEISTUNGEN VON SANDISK ABFORDERN.

In Australien beschränkt SanDisk seine Haftung auf einen Ersatz des Produkts oder die Bereitstellung eines gleichwertigen oder besseren Produkts, wenn das Produkt nicht von einer Art ist, die gewöhnlich zum persönlichen oder häuslichen Gebrauch oder Verbrauch erworben wird, vorausgesetzt, dass dieses Vorgehen fair und angemessen ist.

Diese Garantie gilt auch für reparierte oder ersetzte Produkte für den Rest des gültigen Zeitraums der ursprünglichen Garantie oder neunzig (90) Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts, je nachdem, welcher dieser beiden Zeitpunkte später ist. Die vorliegende Garantie ist die einzige Herstellergarantie von SanDisk und gilt nur für als neu verkaufte Produkte.

Inanspruchnahme von Serviceleistungen

SanDisk schätzt Sie als Kunden und ist immer bemüht, Ihnen den bestmöglichen Service zu bieten. Wenn bei Ihrem Produkt ein Fehler auftritt, geben Sie uns bitte die Gelegenheit, diesen zu beheben, bevor Sie das Produkt zurücksenden. Viele technische Fragen können über unsere Knowledge Base oder unseren E-Mail-Support unter https://support-it.sandisk.com beantwortet werden. Wenn Sie die gesuchte Antwort in der Wissensdatenbank nicht finden oder eine direkte Kontaktaufnahme bevorzugen, wenden Sie sich über die entsprechende unter dem folgenden Link angegebene Telefonnummer an SanDisk: https://www.sandisk.com/de-de/support/international-phone-numbers

Um einen Anspruch geltend zu machen, wenden Sie sich zuerst an den Händler, von dem Sie das Produkt erworben haben. Wenn Sie mit diesem Händler keinen Kontakt aufnehmen können, dann besuchen Sie unsere Produktsupport-Website unter https://support-it.sandisk.com. Dort finden Sie Informationen zum Garantieservice und dazu, wie Sie einen Warenrücksendeschein (RMA) anfordern können. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung (d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde) wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Wenn SanDisk oder der Händler, von dem Sie das Produkt erworben haben, nach Eingang eines qualifizierten Anspruchs im Rahmen dieser Garantie feststellt, dass Ihr Anspruch berechtigt ist, repariert SanDisk oder der betreffende Händler das Produkt oder ersetzt es durch ein gleichwertiges oder besseres Produkt oder erstattet Ihnen den Preis des Produkts zurück. Für Ausgaben in Verbindung mit einem Anspruch im Rahmen dieser Garantie sind Sie verantwortlich. Die Ihnen aus dieser Garantie zukommenden Leistungen gelten zusätzlich zu anderen Rechten und Abhilfen, die Ihnen laut dem Australian Competition and Consumer Act oder dem New Zealand Consumer Guarantees Act zustehen.

Der Originalkarton und das zugehörige Verpackungsmaterial sollten zur Lagerung und zum Versand eines SanDisk Produkts aufbewahrt werden. Prüfen Sie das Ablaufdatum der Garantie (Seriennummer erforderlich) auf unserer Website unter https://support-it.sandisk.com, um die Garantielaufzeit eindeutig festzustellen.

SanDisk Technologies, Inc.
951 Sandisk Drive
Milpitas, California 95035, USA
949-672-7000
support@sandisk.com

Sie dürfen kein Produkt an SanDisk zurücksenden, ohne zuvor Kontakt mit SanDisk aufzunehmen, um eine Berechtigung zur Warenrücksendung ("RMA-Nummer") zu beantragen. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung, d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde, wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Die Originalverpackung des Produkts sollte zu Lagerungszwecken oder für einen Versand des Produkt aufbewahrt werden. Wenn SanDisk bei der Prüfung eines zurückgesandten Produkts den Verdacht von Betrug oder Fälschung hegt, kann SanDisk ein solches Produkt im eigenen Ermessen beschlagnahmen oder ähnliche Maßnahmen ergreifen, die SanDisk für nötig hält. Klicken Sie hier, um eine RMA anzufordern.

Embargoländer, die von der Inanspruchnahme von RMA-Dienstleistungen ausgenommen sind

Die derzeitigen US-Regierungsbestimmungen verbieten Geschäftsbeziehungen mit Kunden in den folgenden Ländern und Regionen

Sollte sich Ihr Land nicht in der Liste der Embargoländer befinden und Sie können keine RMA erstellen, wenden Sie sich für den Produktersatz an einen Western Digital Distributor in Ihrem Land. Eine vollständige Übersicht der autorisierten Distributoren in aller Welt finden Sie in unserer Liste autorisierter Distributoren.

Die Garantie von SanDisk sieht vor, dass unter den folgenden Beschränkungen jedes Produkt frei von Material- und Verarbeitungsfehlern ist und den SanDisk Spezifikationen für das betreffende Produkt entspricht.

Beschränkung der Rechtsmittel

DIE ENTSCHÄDIGUNG FÜR JEGLICHES DEFEKTE PRODUKT BESCHRÄNKT SICH AUSSCHLIESSLICH AUF DIE REPARATUR ODER DEN ERSATZ DES BETREFFENDEN DEFEKTEN PRODUKTS.

Es steht im alleinigen Ermessen von SanDisk, die angemessene Entschädigung oder Kombination von Entschädigungen zu bestimmen. SanDisk muss nach der Feststellung eines Defekts bei einem Produkt ein angemessener Zeitraum eingeräumt werden, um das defekte Produkt zu reparieren oder zu ersetzen. Das Ersatzprodukt, das SanDisk im Rahmen der Garantie zur Verfügung stellt, wird aus neuen und funktionsfähigen gebrauchten Teilen hergestellt. Die Garantie von SanDisk gilt für reparierte oder ersetzte Produkte bis zum Ende des gültigen Garantiezeitraums für das ursprüngliche Produkt oder neunzig Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts – je nachdem, welcher dieser beiden Zeiträume länger ist.

Beschränkung des Schadensersatzes

DIE GESAMTE HAFTUNG VON SANDISK FÜR EIN DEFEKTES PRODUKT ÜBERSCHREITET IN KEINEM FALL DEN KAUFPREIS DES DEFEKTEN PRODUKTS. DIESE BEGRENZUNG GILT SELBST FÜR DEN FALL, DASS SANDISK EIN DEFEKTES PRODUKT NICHT REPARIEREN ODER ERSETZEN KANN ODER DIES ABLEHNT UND IHRE AUSSCHLIESSLICHE ENTSCHÄDIGUNG IHREN WESENTLICHEN ZWECK NICHT ERFÜLLT.

Keine Folgeschäden oder andere Schäden

UNGEACHTET ANDERER BESTIMMUNGEN IN DIESER RICHTLINIE ODER ANDERENORTS IST SANDISK NICHT HAFTBAR FÜR PRODUKTE IM RAHMEN VON VERTRÄGEN, SCHÄDEN DURCH FAHRLÄSSIGKEIT, KAUSALHAFTUNG ODER ANDERER RECHTS- ODER AUSGLEICHSTHEORIEN (I) FÜR JEDEN BETRAG, DER ÜBER DEN KAUFPREIS DES DEFEKTEN PRODUKTS HINAUSGEHT ODER (II) FÜR JEGLICHE ALLGEMEINEN SCHÄDEN, FOLGESCHÄDEN, BUSSGELDER, NEBENSCHÄDEN ODER BESONDERE SCHÄDEN. DAZU GEHÖRT DER VERLUST VON AUFGEZEICHNETEN DATEN, DIE UNTERBRECHUNG DES GEBRAUCHS DES PRODUKTS, DIE KOSTEN FÜR DIE WIEDERHERSTELLUNG VON VERLOREN GEGANGENEN DATEN, ENTGANGENE GEWINNE SOWIE DIE KOSTEN FÜR DIE INSTALLATION ODER ENTFERNUNG IRGENDWELCHER PRODUKTE, DIE INSTALLATION VON ERSATZPRODUKTEN SOWIE PRÜFUNGEN, TESTS ODER NEUPLANUNGEN, DIE DURCH EINEN DEFEKT ODER DURCH DIE REPARATUR ODER DEN ERSATZ VON PRODUKTEN NÖTIG WERDEN, DIE ODER DER DURCH EINEN DEFEKT BEI IRGENDEINEM PRODUKT VERANLASST IST. DIESER ABSCHNITT BESCHRÄNKT NICHT DIE HAFTUNG FÜR PHYSISCHE SCHÄDEN VON PERSONEN.

EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS ODER DIE BEGRENZUNG VON BEILÄUFIGEN ODER FOLGESCHÄDEN. DIE OBEN GENANNTEN EINSCHRÄNKUNGEN SIND DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR. DIESE GARANTIE GEWÄHRT IHNEN EINEN BESTIMMTEN RECHTSANSPRUCH. DARÜBER HINAUS STEHEN IHNEN MÖGLICHERWEISE WEITERE RECHTE ZU, DIE SICH VON LAND ZU LAND UNTERSCHEIDEN.

Ihre Verwendung des Produkts

SanDisk haftet unter den folgenden Bedingungen nicht für ein Produkt:

• Das Produkt wurde von SanDisk gestohlen.
• Wenn der behauptete Fehler:
  • nicht vorliegt,
  • nicht angemessen behoben werden kann, da der Fehler auftritt, wenn das Produkt im Besitz einer anderen Partei als SanDisk ist, oder
  • auf falschen Gebrauch, falsche Installation, Änderung (einschließlich Entfernen oder Tilgen von Etiketten oder Öffnen oder Entfernen von äußeren Abdeckungen ohne Erlaubnis von Western Digital oder eines autorisierten Service-Centers), einen Unfall oder einen Bedienungsfehler, während es sich nicht im Besitz von SanDisk befand, zurückzuführen ist.
• Das Produkt wurde dem Kunden nicht als neu verkauft.
• Das Produkt wurde nicht gemäß den Spezifikationen und Anleitungen von Western Digital verwendet.
• Das Produkt wurde nicht für seine vorgesehene Funktion verwendet (z. B. wenn Desktop-Festplatten in einer Unternehmensumgebung eingesetzt werden).

Weitere Garantiebeschränkungen

Die Garantie von Western Digital gilt nicht für Produkte, die von SanDisk falsch verpackt, verändert oder physisch beschädigt erhalten werden. Die Produkte werden beim Empfang überprüft. Beispiele für Produkte, für die Western Digital keine Garantieansprüche akzeptiert

Verpackung

• Falsche Verpackung
• Ungeeigneter Transportbehälter

Änderungen

• Gefälschte(s) Etikett(en)
• Der Kunde hat Schaltdrähte hinzugefügt
• Falsches PCBA/HDA-Paar
• Vertauschte Etiketten:
  1. Echtes Western Digital Etikett auf einer Festplatte, die nicht von Western Digital stammt
  2. Echtes Western Digital Etikett auf einer Western Digital Festplatte mit einer anderen Speicherkapazität
• Etiketten, die Spuren von Manipulation aufweisen
• Etiketten mit fehlendem Standardaufdruck, etwa zu UL oder zur Speicherkapazität
• Fehlender Strichcode oder fehlende obere Abdeckung
• Kein Dichtungsband (unerlaubter Datenwiederherstellungsaufkleber)
• Die Seriennummer auf der oberen Abdeckung stimmt nicht mit dem Strichcode an der Endabdeckung überein
• Western Digital Etiketten oder Lüftungsfilteröffnungen sind durch vom Kunden angebrachte Aufkleber verdeckt

Schäden

• Abgebrochene Anschlussstifte
• Beschädigte, angebrochene, fehlende oder abgebrochene Anschlüsse
• Gebrochene Komponenten auf der Schaltkarte
• Verbeultes Gussstahlgehäuse
• Zerrissenes oder beschädigtes Dichtungsband
• Verbeulte obere Abdeckung
• Tiefe Kratzer
• Lose, beschädigte oder fehlende Schrauben
• Abgehobene oder beschädigte Servo-Uhr-Öffnung (SCSI)
• Fehlende Servo-Uhr-Öffnung (SCSI)
• Fehlende PCBA (Schaltkarte)
• Verdeckte Lüftungsfilteröffnungen
• Beschädigung am Zugangsport des Servoschreibers
• Beschädigung des Inspect-Pivot-Siegels
• Kratzer bis hinunter zur Kupferbeschichtung
• Bohrungsgewinde ohne Isolierung

Wenn ein Buchstabe des Alphabets nach dem Produktdatumscode angegeben ist (z. B. „05 Apr 99 X“), wurde das Produkt erneut zertifiziert und unterliegt möglicherweise nicht den Bedingungen der SanDisk Garantie, da diese nur für als neu verkaufte Produkte gilt.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies SanDisk's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Warranty

SanDisk warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to SanDisk’s specifications. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Please refer to this link to determine the term of your warranty period https://support-it.sandisk.com/app/answers/detailweb/a_id/2 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional SanDisk return center where the Product was first shipped by SanDisk. SanDisk may at its discretion make extended warranties available for purchase. SanDisk shall have no liability for any Product returned if SanDisk determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with SanDisk specifications and instructions, (iii) not used for its intended function, or (iv) stolen from SanDisk, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before SanDisk receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-it.sandisk.com), accident or mishandling while in the possession of someone other than SanDisk.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM SANDISK.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, SanDisk limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is SanDisk’s sole manufacturer's warranty and is applicable only to Products sold as new.

Obtaining Service

SanDisk values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-it.sandisk.com. If the answer is not available or, if you prefer, please contact SanDisk at the applicable telephone numbers listed in the following link: https://www.sandisk.com/support/international-phone-numbers

If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-it.sandisk.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, SanDisk or the dealer from whom you originally purchased the Product determines that your claim is valid, SanDisk or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your SanDisk Product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-it.sandisk.com.

SanDisk Technologies, Inc.
951 Sandisk Drive 
Milpitas, California 95035
949-672-7000
support@sandisk.com

No Product may be returned directly to SanDisk without first contacting SanDisk for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product SanDisk suspects fraud or deems such Product to be counterfeit, SanDisk may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.

Embargoed countries ineligible for RMA services

Current US governmental regulations prevent us from doing business with customers in the following countries and regions

If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.

SanDisk's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to SanDisk's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

SanDisk may elect which remedy or combination of remedies to provide in its sole discretion. SanDisk shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. SanDisk's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. SanDisk's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

SANDISK'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF SanDisk CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, SANDISK WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

SanDisk will have no liability for any Product returned if SanDisk determines that:

• The product was stolen from SanDisk.
• The asserted defect:
  • is not present,
  • cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than SanDisk, or
  • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than SanDisk.
• The Product was not sold to you as new.
• The product was not used in accordance with Western Digital specifications and instructions.
• The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:

Packaging

• Improperly packaged
• Non-qualified shipping container

Alterations

• Counterfeit label(s)
• Customer added jumper wires
• Incorrect PCBA/HDA pair
• Labels have been switched:
  1. True Western Digital label on non-Western Digital drive
  2. True Western Digital label on different capacity Western Digital Drive
• Labels exhibit tampering
• Label missing standard printing such as UL or capacity
• Missing barcode or top cover label
• No tape seal – (non-authorized data recovery sticker)
• Serial number on top cover does not match barcode on end
• Western Digital labels or breather filter holes obscured by customer applied stickers

Damage

• Broken pins on connector
• Connector(s) are damaged, cracked, missing or broken
• Cracked components on the circuit board
• Dented base casting
• Torn or punctured tape seal
• Dented top cover
• Deep scratch
• Loose, damaged, or missing screws
• Lifted or punctured servo clock hole (SCSI)
• Missing servo clock hole (SCSI)
• Missing PCBA (Circuit Board)
• Obscured breather filter holes
• Punctured at servo writer access port
• Punctured inspect pivot seal
• Scratch exposing copper trace
• Stripped mounting hole threads

If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of SanDisk's warranty as it applies only to products sold as new.

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased.  To determine the warranty specifically for your G-Technology product, visit https://shop.sandisk.com/it-it/support.  A valid proof of purchase may be required to prove eligibility.  If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.

The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.  G-Technology is not responsible for returning to you product that is not under warranty.

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://shop.sandisk.com/it-it/support. You must return the covered product using approved packaging to our logistics center. Packaging guidelines can be found at https://shop.sandisk.com/it-it/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased.  To determine the warranty specifically for your G-Technology product, visit https://shop.sandisk.com/it-it/support.  A valid proof of purchase may be required to prove eligibility.  If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.

The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.  G-Technology is not responsible for returning to you product that is not under warranty.

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://shop.sandisk.com/it-it/support. You must return the covered product using approved packaging to our logistics center. Packaging guidelines can be found at https://shop.sandisk.com/it-it/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies SanDisk's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Warranty

SanDisk warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to SanDisk’s specifications. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Please refer to this link to determine the term of your warranty period https://support-it.sandisk.com/app/answers/detailweb/a_id/2 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional SanDisk return center where the Product was first shipped by SanDisk. SanDisk may at its discretion make extended warranties available for purchase. SanDisk shall have no liability for any Product returned if SanDisk determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with SanDisk specifications and instructions, (iii) not used for its intended function, or (iv) stolen from SanDisk, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before SanDisk receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-it.sandisk.com), accident or mishandling while in the possession of someone other than SanDisk.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM SANDISK.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, SanDisk limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is SanDisk’s sole manufacturer's warranty and is applicable only to Products sold as new.

Obtaining Service

SanDisk values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-it.sandisk.com. If the answer is not available or, if you prefer, please contact SanDisk at the applicable telephone numbers listed in the following link: https://www.sandisk.com/support/international-phone-numbers

If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-it.sandisk.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, SanDisk or the dealer from whom you originally purchased the Product determines that your claim is valid, SanDisk or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your SanDisk Product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-it.sandisk.com.

SanDisk Technologies, Inc.
951 Sandisk Drive 
Milpitas, California 95035
949-672-7000
support@sandisk.com

No Product may be returned directly to SanDisk without first contacting SanDisk for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product SanDisk suspects fraud or deems such Product to be counterfeit, SanDisk may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.

Embargoed countries ineligible for RMA services

Current US governmental regulations prevent us from doing business with customers in the following countries and regions

If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.

SanDisk's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to SanDisk's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

SanDisk may elect which remedy or combination of remedies to provide in its sole discretion. SanDisk shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. SanDisk's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. SanDisk's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

SANDISK'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF SanDisk CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, SANDISK WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

SanDisk will have no liability for any Product returned if SanDisk determines that:

• The product was stolen from SanDisk.
• The asserted defect:
  • is not present,
  • cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than SanDisk, or
  • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than SanDisk.
• The Product was not sold to you as new.
• The product was not used in accordance with Western Digital specifications and instructions.
• The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:

Packaging

• Improperly packaged
• Non-qualified shipping container

Alterations

• Counterfeit label(s)
• Customer added jumper wires
• Incorrect PCBA/HDA pair
• Labels have been switched:
  1. True Western Digital label on non-Western Digital drive
  2. True Western Digital label on different capacity Western Digital Drive
• Labels exhibit tampering
• Label missing standard printing such as UL or capacity
• Missing barcode or top cover label
• No tape seal – (non-authorized data recovery sticker)
• Serial number on top cover does not match barcode on end
• Western Digital labels or breather filter holes obscured by customer applied stickers

Damage

• Broken pins on connector
• Connector(s) are damaged, cracked, missing or broken
• Cracked components on the circuit board
• Dented base casting
• Torn or punctured tape seal
• Dented top cover
• Deep scratch
• Loose, damaged, or missing screws
• Lifted or punctured servo clock hole (SCSI)
• Missing servo clock hole (SCSI)
• Missing PCBA (Circuit Board)
• Obscured breather filter holes
• Punctured at servo writer access port
• Punctured inspect pivot seal
• Scratch exposing copper trace
• Stripped mounting hole threads

If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of SanDisk's warranty as it applies only to products sold as new.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies SanDisk's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Warranty

SanDisk warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to SanDisk’s specifications. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Please refer to this link to determine the term of your warranty period https://support-it.sandisk.com/app/answers/detailweb/a_id/2 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional SanDisk return center where the Product was first shipped by SanDisk. SanDisk may at its discretion make extended warranties available for purchase. SanDisk shall have no liability for any Product returned if SanDisk determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with SanDisk specifications and instructions, (iii) not used for its intended function, or (iv) stolen from SanDisk, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before SanDisk receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-it.sandisk.com), accident or mishandling while in the possession of someone other than SanDisk.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM SANDISK.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, SanDisk limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is SanDisk’s sole manufacturer's warranty and is applicable only to Products sold as new.

Obtaining Service

SanDisk values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-it.sandisk.com. If the answer is not available or, if you prefer, please contact SanDisk at the applicable telephone numbers listed in the following link: https://www.sandisk.com/support/international-phone-numbers

If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-it.sandisk.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, SanDisk or the dealer from whom you originally purchased the Product determines that your claim is valid, SanDisk or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your SanDisk Product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-it.sandisk.com.

SanDisk Technologies, Inc.
951 Sandisk Drive 
Milpitas, California 95035
949-672-7000
support@sandisk.com

No Product may be returned directly to SanDisk without first contacting SanDisk for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product SanDisk suspects fraud or deems such Product to be counterfeit, SanDisk may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.

Embargoed countries ineligible for RMA services

Current US governmental regulations prevent us from doing business with customers in the following countries and regions

If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.

SanDisk's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to SanDisk's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

SanDisk may elect which remedy or combination of remedies to provide in its sole discretion. SanDisk shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. SanDisk's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. SanDisk's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

SANDISK'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF SanDisk CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, SANDISK WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

SanDisk will have no liability for any Product returned if SanDisk determines that:

• The product was stolen from SanDisk.
• The asserted defect:
  • is not present,
  • cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than SanDisk, or
  • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than SanDisk.
• The Product was not sold to you as new.
• The product was not used in accordance with Western Digital specifications and instructions.
• The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:

Packaging

• Improperly packaged
• Non-qualified shipping container

Alterations

• Counterfeit label(s)
• Customer added jumper wires
• Incorrect PCBA/HDA pair
• Labels have been switched:
  1. True Western Digital label on non-Western Digital drive
  2. True Western Digital label on different capacity Western Digital Drive
• Labels exhibit tampering
• Label missing standard printing such as UL or capacity
• Missing barcode or top cover label
• No tape seal – (non-authorized data recovery sticker)
• Serial number on top cover does not match barcode on end
• Western Digital labels or breather filter holes obscured by customer applied stickers

Damage

• Broken pins on connector
• Connector(s) are damaged, cracked, missing or broken
• Cracked components on the circuit board
• Dented base casting
• Torn or punctured tape seal
• Dented top cover
• Deep scratch
• Loose, damaged, or missing screws
• Lifted or punctured servo clock hole (SCSI)
• Missing servo clock hole (SCSI)
• Missing PCBA (Circuit Board)
• Obscured breather filter holes
• Punctured at servo writer access port
• Punctured inspect pivot seal
• Scratch exposing copper trace
• Stripped mounting hole threads

If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of SanDisk's warranty as it applies only to products sold as new.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies SanDisk's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Warranty

SanDisk warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to SanDisk’s specifications. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Please refer to this link to determine the term of your warranty period https://support-it.sandisk.com/app/answers/detailweb/a_id/2 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional SanDisk return center where the Product was first shipped by SanDisk. SanDisk may at its discretion make extended warranties available for purchase. SanDisk shall have no liability for any Product returned if SanDisk determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with SanDisk specifications and instructions, (iii) not used for its intended function, or (iv) stolen from SanDisk, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before SanDisk receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-it.sandisk.com), accident or mishandling while in the possession of someone other than SanDisk.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM SANDISK.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, SanDisk limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is SanDisk’s sole manufacturer's warranty and is applicable only to Products sold as new.

Obtaining Service

SanDisk values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-it.sandisk.com. If the answer is not available or, if you prefer, please contact SanDisk at the applicable telephone numbers listed in the following link: https://www.sandisk.com/support/international-phone-numbers

If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-it.sandisk.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, SanDisk or the dealer from whom you originally purchased the Product determines that your claim is valid, SanDisk or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your SanDisk Product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-it.sandisk.com.

SanDisk Technologies, Inc.
951 Sandisk Drive 
Milpitas, California 95035
949-672-7000
support@sandisk.com

No Product may be returned directly to SanDisk without first contacting SanDisk for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product SanDisk suspects fraud or deems such Product to be counterfeit, SanDisk may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.

Embargoed countries ineligible for RMA services

Current US governmental regulations prevent us from doing business with customers in the following countries and regions

If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.

SanDisk's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to SanDisk's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

SanDisk may elect which remedy or combination of remedies to provide in its sole discretion. SanDisk shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. SanDisk's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. SanDisk's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

SANDISK'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF SanDisk CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, SANDISK WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

SanDisk will have no liability for any Product returned if SanDisk determines that:

• The product was stolen from SanDisk.
• The asserted defect:
  • is not present,
  • cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than SanDisk, or
  • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than SanDisk.
• The Product was not sold to you as new.
• The product was not used in accordance with Western Digital specifications and instructions.
• The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:

Packaging

• Improperly packaged
• Non-qualified shipping container

Alterations

• Counterfeit label(s)
• Customer added jumper wires
• Incorrect PCBA/HDA pair
• Labels have been switched:
  1. True Western Digital label on non-Western Digital drive
  2. True Western Digital label on different capacity Western Digital Drive
• Labels exhibit tampering
• Label missing standard printing such as UL or capacity
• Missing barcode or top cover label
• No tape seal – (non-authorized data recovery sticker)
• Serial number on top cover does not match barcode on end
• Western Digital labels or breather filter holes obscured by customer applied stickers

Damage

• Broken pins on connector
• Connector(s) are damaged, cracked, missing or broken
• Cracked components on the circuit board
• Dented base casting
• Torn or punctured tape seal
• Dented top cover
• Deep scratch
• Loose, damaged, or missing screws
• Lifted or punctured servo clock hole (SCSI)
• Missing servo clock hole (SCSI)
• Missing PCBA (Circuit Board)
• Obscured breather filter holes
• Punctured at servo writer access port
• Punctured inspect pivot seal
• Scratch exposing copper trace
• Stripped mounting hole threads

If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of SanDisk's warranty as it applies only to products sold as new.

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased.  To determine the warranty specifically for your G-Technology product, visit https://shop.sandisk.com/it-it/support.  A valid proof of purchase may be required to prove eligibility.  If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.

The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.  G-Technology is not responsible for returning to you product that is not under warranty.

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://shop.sandisk.com/it-it/support. You must return the covered product using approved packaging to our logistics center. Packaging guidelines can be found at https://shop.sandisk.com/it-it/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased.  To determine the warranty specifically for your G-Technology product, visit https://shop.sandisk.com/it-it/support.  A valid proof of purchase may be required to prove eligibility.  If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.

The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.  G-Technology is not responsible for returning to you product that is not under warranty.

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://shop.sandisk.com/it-it/support. You must return the covered product using approved packaging to our logistics center. Packaging guidelines can be found at https://shop.sandisk.com/it-it/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.